http://startupmeme.com/salesforce-demonstrates-how-unreliable-saas-really-is/ Sun, 22 Nov 2009 18:25:53 -0800 http://wordpress.org/?v=2.8.4 hourly 1 http://startupmeme.com/salesforce-demonstrates-how-unreliable-saas-really-is/comment-page-1/#comment-21274 agigatech.com » Keeping Data Safe in the Cloud Mon, 26 Oct 2009 21:45:17 +0000 http://startupmeme.com/salesforce-demonstrates-how-unreliable-saas-really-is/#comment-21274 [...] 6. January 6, 2009. Salesforce.com’s servers crash for about half an hour. One blogger notes: “Salesforce demonstrates how (un)reliable SaaS really is.” [...] [...] 6. January 6, 2009. Salesforce.com’s servers crash for about half an hour. One blogger notes: “Salesforce demonstrates how (un)reliable SaaS really is.” [...]

]]> http://startupmeme.com/salesforce-demonstrates-how-unreliable-saas-really-is/comment-page-1/#comment-15947 Calculating hours, minutes, percentages Sat, 31 Jan 2009 21:41:18 +0000 http://startupmeme.com/salesforce-demonstrates-how-unreliable-saas-really-is/#comment-15947 Uh, anybody got a calculator? Uh, anybody got a calculator?

]]> http://startupmeme.com/salesforce-demonstrates-how-unreliable-saas-really-is/comment-page-1/#comment-15535 Salesforce launches Service Cloud | Startup Meme - Technology Startup and Latest Tech News Sat, 17 Jan 2009 10:17:06 +0000 http://startupmeme.com/salesforce-demonstrates-how-unreliable-saas-really-is/#comment-15535 [...] interaction between customers, etc. Salesforce can very well speed up such connectivity with it provides SAAS as well. Previous [...] [...] interaction between customers, etc. Salesforce can very well speed up such connectivity with it provides SAAS as well. Previous [...]

]]> http://startupmeme.com/salesforce-demonstrates-how-unreliable-saas-really-is/comment-page-1/#comment-15256 David Wed, 07 Jan 2009 07:07:58 +0000 http://startupmeme.com/salesforce-demonstrates-how-unreliable-saas-really-is/#comment-15256 How does the math work out that "the amount of downtime in a single day corresponds to almost half a decade when it comes to its 99.99% uptime guarantee?" That doesn't even make sense. Salesforce had 40 minutes down, which is .01% of 67 hours. This means that salesforce.com can have 40 minutes of downtime every 3 days and still maintain 99.99% uptime! Compare this to the hours to days that onsite servers go down for scheduled maintenance, not to mention unscheduled downtime. Don't expect perfection - salesforce.com doesn't pretend to offer perfection, as you yourself note. But they are doing far better than they promise to do, so give them credit for that. How does the math work out that “the amount of downtime in a single day corresponds to almost half a decade when it comes to its 99.99% uptime guarantee?” That doesn’t even make sense.
Salesforce had 40 minutes down, which is .01% of 67 hours. This means that salesforce.com can have 40 minutes of downtime every 3 days and still maintain 99.99% uptime!
Compare this to the hours to days that onsite servers go down for scheduled maintenance, not to mention unscheduled downtime.
Don’t expect perfection – salesforce.com doesn’t pretend to offer perfection, as you yourself note. But they are doing far better than they promise to do, so give them credit for that.

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