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Ifbyphone helped Batteries Plus polish its customer services with its Store Locator app. The solution would provide customers with routes to the nearest retail store as they are given the direct addresses, locations on product experts and franchises. The integration works pretty efficiently as whenever a customer calls Battery Plus, Ifbyphone’s solution simply inquires customers on what they are looking for and provides assistance accordingly. In a press release, Ifbyphone’s CEO, Irv Shapiro stated:

Our off-the-shelf technologies were chosen to provide the backbone of the operational component—our IVR handles the initial customer choices, and our Store Locator application helps direct retail customers to their nearest store.…We worked with Batteries Plus to optimize the implementation and customer experience, ensuring that customer wait times were low and call-handling effectiveness was optimal. Batteries Plus has set a new standard for retail marketing and operations with this solution.