Google has announced will be announcing the extension of their 99.9% SLA for its non-premier googlers. According to this if Google fails to come up to the terms in the SLA, the customers will be eligible to receive credits for service. This would entitle customers to service from Google in case of failures. The idea is to extend guarantees to the valued customers, based on Google maintaining a high quality for its services when it comes to crashes and downtime.
Product Management Director, Google Enterprise, Mathew Glotzbach stated in his post:
We’ve made a series of commitments to improve our communications with customers during any outages
[via Google Blog]
I think that you are wrong.
What Google says is:
Today, we’re announcing that we will extend the 99.9 percent service level agreement we offer Premier Edition customers on Gmail to Google Calendar, Google Docs, Google Sites, and Google Talk. We have been delivering high levels of reliability across all these products, so it makes sense to extend our guarantees to them.
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So they are announcing that they will extend the SLA to calendar, docs, sites, and talk services for their PREMIUM users.
Previously only Gmail service (for premium) has the 99.9% SLA.
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