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Google has announced will be announcing the extension of their 99.9% SLA for its non-premier googlers. According to this if Google fails to come up to the terms in the SLA, the customers will be eligible to receive credits for service. This would entitle customers to service from Google in case of failures. The idea is to extend guarantees to the valued customers, based on Google maintaining a high quality for its services when it comes to crashes and downtime.

Product Management Director, Google Enterprise, Mathew Glotzbach stated in his post:

We’ve made a series of commitments to improve our communications with customers during any outages

[via Google Blog]