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Gmail users yesterday faced problems while accessing their accounts. The service was down for almost an hour. While accessing the account, “Temporary Error (502)” message was shown. The service is now back.
A lot of messages regarding the service outage were seen on different micro-blogging services like Twitter and Friendfeed.
According to Gmail Product Manager, Todd Jackson:
Many of you had trouble accessing Gmail for a couple of hours this afternoon, and we’re really sorry. The issue was caused by a temporary outage in our contacts system that was preventing Gmail from loading properly.
Image Source: VentureBeat
On the cause of the service outage, he said:
The issue was caused by a temporary outage in our contacts system that was preventing Gmail from loading properly.
On the recovery of service, Todd said:
We’ve identified the source of this issue and fixed it. In addition, as with all issues that affect Gmail and our other services, we’re conducting a full review of what went wrong and moving quickly to update our internal systems and procedures accordingly.
This is not the first time the service went down, last week also the service outage was observed for a short time. Gmail is one of the most popular email services with a number of users, this is the reason why the service outage raised so much user voice on different forums.
Gmail apologized its users regarding the service outage.
We don’t usually post about problems like this on our blog, but we wanted to make an exception in this case since so many people were impacted.
Again, we’re sorry.
added Todd.
ummmm.. well today is th 14th.. I’ve been out about.. .. 8 hours or so. …
sad face..
The issue has already been resolved, I hope its better now.
gmail is down again
gmail is down again. hong kong cannot access for the past 5 hours.
gmail is down AGAIN haven’t been able to get since 8 this morning
Down again? Can’t get in…just a long redirect to nothing.
@random:
This was long time ago
Still down 7:13 CST Alabama ! :0(
I’m using another email not by choice but because gmail has failed me 4times in the past 6 mmonths, usually for a week or more at a time. Iget 008 qnd other errors, blank screens, 404 can’t display……
Tried everything I could find on the internet and on gmail help WHEN I COULD ACCESS IT. Any help will be greatly appreciated.
I cannot access gmail today. It is now 7:10 pm on Sunday January 18, 2009. What is going on???
Gmail won’t send or received from my outlook express.
January 28, 2009 from 2:30 - now (3:10pm)
Gmail has been down for over 5 hours now. Las Vegas, NV.
January 28, 2009
This is quite surprising as it has been working fine enough elsewhere.. I guess it has got a bad habit of acting random across the globe.
Regards,
My apologies for making assumptions. Please allow me to explain my situation.
JK
I was using ie as my search engine. I was able to access every other website address i typed in, do searches, etc with positive results. Yet, when I typed in gmail.com it would not direct me to gmail, although I could connect with google. Several of my friends encountered the same thing from different locations in LV, NV.
After 6 hours of that, another friend asked me if i tried using firefox. It hadn’t occurred to me (my false assumption was that if it didn’t work in ie it wasn’t working)
gmail.com came up fine when i tried it in firefox. so, my apologies for stating that gmail was down in LV, NV.
Not sure why it didn’t work in ie.
User error?
I am blonde if that’s any consolation.
@Tina, apologies accepted (though you didn’t have to apologize). I guess Gmail is teaming up with Firefox to drive away IE users. This can be some error at the user end as well, but as I mentioned gmail has some issues and yesterday many sites in the U.S had issues witht users connecting to them (VentureBeat to name one).
We are looking up at the matter and will report on it the moment we get a report or two more.
Regards,
Sardar Mohkim Khan
with Firefox, on XP
30 Jan 2009 12.30am AEST (Melbourne Australia)
and with Firefox on Apple OSX
error received:
Data Transfer Interrupted
The connection to http://www.google.com has terminated unexpectedly. Some data may have been transferred
>> is it linked with google completely going offline
Since yesterday i cant access my emails. I just saying loading and nothing appears. I am from India.
Googlemail is now been DOWN for a couple of hours in the UK. Tried with both i.e6 and firefox.
Time UK 10.30 (29th Feb 2009)
Gmail down in Canada. 05:30ESt
2-24-09
yip, down again. you would think with how much money and technology google has they would be able to permanently fix the problem.
gmail is down here as well for the last 20 minutes - Germany.. I hope it comes back!
_trust no one_
Gmail is down in Belgium.
Time BE : 12:00
Seems to be the same in Belgium now since 11 AM (CET). Problem seems to be spreading rather than being solved.
GMail also down today in Spain, message error ERROR 502. Waiting for recover
Gmail is down in Finland as well (now for 90 minutes)
down in uk and germany for an hour
Same error in India. I am a Google App user. It does seem to be spreading.
Gmail is down in the UK - ARGH!
Still down in UK
Gmail is down here too in Sweden.
Down in Ontario, Canada. Error 502.
Yeah, I went to to a googlegroups link only to be greeted by a large prawnographic banner. Hope those parent filters are working for all those with young children accessing their computers!!
We are having issues here as well, I guess it’s failure on a large scale… let’s see when does Google rid Gmail of this down time…
Down in France too.
down in egypt too 12:00 GMT
but found this on gmail help
“If you’re seeing a ‘Temporary Error (502)’ message when you try to sign in to Gmail, it means that your mail is temporarily unavailable. These errors generally resolve themselves within a few minutes, so please wait a bit before trying to log in again. Please note that while Gmail is inaccessible, your messages and personal information are safe.
If you continue to see this error over an extended period of time, please let us know so we can look into the issue.”
i guess we can flood gmail with reports for this to become a more high priority issue through their weblink
https://mail.google.com/support/bin/request.py?contact_type=gtag_server&ctx=gtag_server&hl=en
It’s finally working again on the US west coast.
Yup, is on BBC site here:
http://news.bbc.co.uk/2/hi/technology/7907583.stm
Same in Spain
Gmail down here in Austria as well, since a couple of hours now. Google talk is working and shows I have mail!
Seems to be down in the Netherlands as well…
Hope this is resolved soon, but these are the times you notice how much you use it…
Thought Gmail was down for hours here in Norway, as I could not access my account last night or this morning. Page was just loading forever. The solution was to restart my browser (Firefox). Everything seems fine now.
I am currently in Serbia. i have a work e-mail address also powered by gmail. it’s been down since friday (four full days now, 96 hours). my regular gmail account however was fine… until this morning. both my work e-mail and regular gmail have the same problem: they just can’t load. Firefox gives me an interminable “loading…” message as the symbol in the top right corner keeps spinning. I never get to an error page or anything. What’s even weirder is that it keeps on “loading…” even when i turn off my internet connection. any other page in the process of loading immediately jumps to “Error 404 page not found” when the connection is severed, but gmail does not! very strange indeed…