When they say that listening to your customers, users is the most important thing to win their confidence, they were so right. Facebook has been having some issues when it comes to pushing aside the issues its users have when it comes to absorbing certain updates from the social network. Primarily the ones associated to page redesigns and more importantly the privacy settings. The social network is pushing ahead into the next year with a positive approach as it introduces a New Help Center.
So what is its purpose?
The idea is obviously to provide Facebook users with a much better experience when it comes to having answers for some very basic issues and get them resolved much faster. The improvements are quite a lot and the entire experience is much better than what it used to previously. The help center already has categories for specific issues that users might have. These include directing users to pages which address questions associated from signup to privacy and security across the network. Other than it also offers categorical links troubles with Applications on Facebook and Features as well for those related to businesses advertisements.
Just in case those predefined categories aren’t useful enough to give you answers, you can perform a search for your issues. The moment you hit search you are shown FAQs associated to your query. Each question and answers associated to it are assigned a unique URL so that you are not flooded with answers to multiple issues on the same page. Something that is usually witnessed on numerous sites.
I like how they have capitalized on navigation concepts. To be honest it appears very neat and much more convenient for any one looking for answers and if you are quite a clever user of Facebook who has answers or solutions you can actively participate in the Help Discussions.
Is There Anything Lacking?
Nothing at present except one thing; support for multiple languages. The Help Center at present supports only 15 languages, which is quite less. I mean the social network supports more than 60 languages, but that is quite digestible given that it’s only taking a step towards facilitating users with a richer experience on the social network.
